Contact information
Contact Us
Last updated: May 30, 2026
Have a question about your order, a product, shipping, returns, or anything else? Our customer support team is here to help. You can contact us using the details below.
Contact Details
Store name / trading name: Stilnovawear
Legal company name: BJ Ecom B.V.
Registered company address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@stilnovawear.com
Website chat: Available during business hours on stilnovawear.com
Stilnovawear is a trading name of BJ Ecom B.V., a company registered in the Netherlands. Customer support is provided online through our email address and website chat.
Customer Service Hours
| Day | Hours |
|---|---|
| Monday – Friday | 8:00 AM – 6:00 PM Central Time |
| Saturday – Sunday | 8:00 AM – 4:00 PM Central Time |
Inquiries received outside these hours will be reviewed on the next available business day.
Response Time
We aim to respond to customer inquiries within 24–48 hours during business days. During peak periods, such as holidays, promotional events, or seasonal surges, response times may be slightly longer.
Order Support
If you are contacting us about an order, please include your order number and the email address used at checkout so we can assist you more quickly.
For damaged, defective, incorrect, delayed, or missing items, please include a clear description of the issue and any relevant photos where applicable.
Before You Contact Us
You may find the answer you are looking for in one of our help pages:
Please do not send any return package without first receiving return confirmation from us. Return instructions are provided in our Return & Refund Policy.
Related Policies
Terms of Service | Privacy Policy | Shipping Policy | Return & Refund Policy | Payment Policy
Quick Links
FAQ | Track Your Order | Shipping Policy | Return & Refund Policy