Payment Policy
Payment Policy
Last updated: May 30, 2026
At Stilnovawear, we aim to provide customers in the United States with a secure, transparent, and reliable payment experience. This Payment Policy explains the payment methods we accept, the currency we use, how payments are processed, and what to do if you experience a payment issue.
Stilnovawear is a trading name of BJ Ecom B.V., a company registered in the Netherlands. Our registered company address is Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands.
1. Accepted Payment Methods
We accept the following payment methods at checkout:
| Payment Method | Type |
|---|---|
| Visa | Credit / Debit Card |
| Mastercard | Credit / Debit Card |
| American Express | Credit Card |
Only the payment methods displayed at checkout are available for your order. Payment must be successfully authorized before an order can be processed.
2. Currency
All prices and transactions on our website are shown and processed in US dollars (USD), unless otherwise stated at checkout.
If your bank, card issuer, or payment provider applies currency conversion charges, international transaction fees, or other account-related fees, those charges are set by your provider and are outside our control.
3. Taxes and Total Order Cost
Applicable sales tax, if any, will be calculated and displayed at checkout based on your shipping address and applicable tax rules.
Your full order total, including product prices, applicable taxes, and any applicable charges, will be shown at checkout before you place your order.
We do not charge hidden fees, recurring charges, subscriptions, or automatic renewal fees for standard product purchases from our store.
4. Payment Processing
Payments are processed securely through our e-commerce platform and third-party payment providers. We do not store your full credit card number or full payment card details on our own systems.
When you place an order, your payment method may be authorized at checkout. Your order will only be processed after payment has been successfully authorized.
If a payment is not authorized, the order may not be completed or processed.
5. Payment Security
We take payment security seriously. Our checkout uses secure payment processing technology and encrypted connections to help protect payment information during transmission.
Sensitive payment data is handled by secure payment processors. We do not store your full payment card details on our own systems.
For more information about how we collect, use, and protect personal information, please review our Privacy Policy.
6. Payment Confirmation
After your payment has been successfully processed, you should receive an order confirmation email containing your order details.
If you do not receive an order confirmation email within a reasonable time after placing your order, please:
- Check your spam or junk folder.
- Confirm that the email address entered at checkout was correct.
- Contact us via website chat or at support@stilnovawear.com if you still need assistance.
7. Failed or Declined Payments
If your payment is declined or cannot be processed, please check the following:
- Your card number, expiration date, CVV, and billing details are correct.
- Your card is authorized for online purchases.
- Your card has sufficient available funds or credit limit.
- Your bank or card issuer has not blocked the transaction for security reasons.
You may also try another accepted payment method. If the issue continues, please contact your bank or card issuer for more information.
If you still need help after contacting your payment provider, you can contact us via website chat or at support@stilnovawear.com.
8. Refunds
Approved refunds are issued to the original payment method used for the order.
Once a refund has been processed by us, your bank, card issuer, or payment provider may take additional time to post the refund to your account. This processing time is outside our control.
For full details about return eligibility, refund timing, return shipping costs, and damaged or incorrect items, please review our Return & Refund Policy.
9. Payment Disputes
If you notice an unfamiliar charge, duplicate charge, or payment issue related to a Stilnovawear order, please contact us via website chat or at support@stilnovawear.com so we can review the issue and assist you.
Please include your order number, the email address used at checkout, and a description of the payment issue.
Nothing in this policy limits any rights you may have under applicable law or through your bank, card issuer, or payment provider.
10. Customer Service
For questions about payments, billing, refunds, or order confirmation, please contact us:
Email: support@stilnovawear.com
Website chat: Available during business hours at stilnovawear.com
Monday – Friday: 8:00 AM – 6:00 PM Central Time
Saturday – Sunday: 8:00 AM – 4:00 PM Central Time
11. Company Information
Store name / trading name: Stilnovawear
Legal company name: BJ Ecom B.V.
Registered company address: Jacob Leendert van Rijweg 50, 2713 JA Zoetermeer, Netherlands
Email: support@stilnovawear.com
Related Policies
Terms of Service | Shipping Policy | Return & Refund Policy | Privacy Policy